Legal Agreements for CloudLinux Products
Effective from May 17th, 2023 Archived versions | Download PDF
“CloudLinux” means Cloud Linux, Inc. and its affiliated companies.
“Account” means specific-to-you web-based portal through which you may access and manage the Services, view usage information, and update your profile information.
“Billing Cycle” means the interval of time between invoicing. At CloudLinux, a billing cycle is traditionally set on a monthly or yearly basis depending on the product or service rendered. For example, if the purchase is made on Jan 2nd, invoices will be generated on the 2nd date of each month for monthly subscriptions, and on Jan 2nd once a year for yearly subscriptions.
“Chargeback” is a charge that is returned to a payment card after a customer successfully disputes an item on their account statement or transactions report.
“CloudLinux Support Portal” means a web-based, browser-accessed self-serve portal that offers information and resources to help users find answers and resolve their issues.
“CloudLinux Network subscriber” means a Customer who registered with the CloudLinux portal for the purpose of using CloudLinux Services.
“Recurring payment” takes place after the initial charge and allows the automatic deduction of funds from Your account(s ) at scheduled intervals to cover Your subscription fees for Services as long as the subscription is active.
“Services” means any products, software, and services available on the CloudLinux website.
“Subscription” means a purchase by prepayment for CloudLinux Services on a monthly or yearly basis.
Use of Software
Any software (“Software”) which is made available to you to download from this website is the copyrighted work of CloudLinux and/or third parties. Your use of the Software is governed by the terms of the license agreement which accompanies or is included with the Software (“License Agreement”). You agree not to install any Software that is accompanied by or includes a License Agreement unless you first agree to the terms of the License Agreement.
THE ONLY LIMITED WARRANTIES, IF ANY, RELATING TO THE SOFTWARE ARE INCLUDED IN THE TERMS OF THE LICENSE AGREEMENT ACCOMPANYING THE SOFTWARE. EXCEPT AS EXPRESSLY SET FORTH IN THE LICENSE AGREEMENT, ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, ARE DISCLAIMED.
This website may contain links to other websites and resources. These links are provided for your convenience only. CloudLinux has not reviewed the linked websites and is not responsible for the content or availability of any linked websites. The inclusion of any link to a website does not imply endorsement by CloudLinux of the website, the sponsoring entity, or the products or services.
Restrictions on Use
You agree to comply with all applicable local, state, national, and international laws and regulations which may apply to your use of this website and Services. Any attempt by any person to deliberately damage this website is a violation of criminal and civil laws. CloudLinux reserves the right to seek damages from any such person to the fullest extent permitted by law.
You agree not to not to: use this website and Services in any way that is unlawful, or harms CloudLinux or any customer of CloudLinux, as determined by CloudLinux, in its sole discretion; interrupt, or attempt to interrupt, the operation of this website in any way; restrict, in any way, any other user from using this website and Services; post or transmit to this website and Services any software viruses or any other malicious code designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment; use this website to transmit, directly or indirectly, any unsolicited bulk email or unsolicited commercial email (spam); post any obscene, indecent, pornographic, hateful, profane, sexually explicit, abusive, false or misleading, fraudulent, slanderous, libelous, defamatory, unlawful or otherwise objectionable material, at any time; harvest or collect information about website visitors without their express written consent; and, except as necessary to use this website, copy, reproduce, post or distribute, in any way, any portion of this website or derivative works thereof.
Username and Password
CloudLinux reserves the right to reject any user name in its sole discretion.
You agree: not to sell or transfer your use of or access to this website and Services; not to permit anyone else to use your username or password; to maintain the confidentiality of your username and password; and to be responsible for all activity that occurs on your account. You agree to immediately notify CloudLinux of any unauthorized use of your account or any other breach of security. CloudLinux will not be liable for any loss you incur as a result of someone else using your password and account with or without your permission.
Cancellation and Termination Policy
Monthly Subscriptions. If You are a CloudLinux Customer, You can cancel monthly subscriptions in Your CloudLinux account using instructions from the CloudLinux Support Portal or by submitting a request to the Billing Department and indicating the reason for the cancellation of service(s). Unless canceled, the licenses remain active and must be paid for regardless if they are in use or not. If the cancellation request is submitted within 72 hours after the new billing cycle started and the renewal invoice is not paid, CloudLinux will cancel the outstanding invoice upon Your written request.
Cancellation requests submitted after the above specified deadline will be effective at the end of the current billing cycle.
Yearly Subscriptions. If yearly subscriptions are canceled prior to the last calendar month of the subscription term, CloudLinux will cancel the subscription and issue a partial refund for unused calendar months, excluding the current month during which the subscription is canceled.
In the event CloudLinux suspends or terminates Your account, we will provide notice to You, but it is not CloudLinux`s obligation to notify You and CloudLinux will not be liable for failure to do so.
Pricing and Payment Terms
CloudLinux reserves the right to change the monthly or yearly payment amount and any other charges at any time with 60 days written notice to the Customer. CloudLinux is not responsible for any commission fees applied by the customer’s bank and delays for refunds caused by the third party (banking system failure, etc). CloudLinux reserves the right to set up by default the Auto-Collection option for payments in the Customer’s account. The Customer has the right to change/cancel this Auto-Collection option at any time at their discretion via a written request through the ticketing system to the Billing Department.
Customers are responsible for updating the payment information, as well as completing payments for outstanding invoices in a timely manner. Invoices are due when generated by CloudLinux. If an invoice is past due for more than 30 days, Customers’ accounts will be locked and the specific service(s) associated with the overdue invoice will be suspended unless the outstanding invoice is settled. Such accounts will be unlocked and the specific service(s) will be unsuspended automatically once the outstanding debt is settled. If an invoice is past due for more than 90 days, CloudLinux has the right to cancel the Customer’s account and/or the specific service(s) associated with the overdue invoice by recording the outstanding amount as debt that must be paid off by the Customer in order to continue using CloudLinux service(s) in the future.
Thirty-Day Money Back Guarantee. If You are not completely satisfied with the Service(s) for any reason, You may cancel the Service(s) and request a refund of the money paid for the Service(s) by submitting a request to the Billing Department at any time during the thirty (30) day period following the purchase date.
Recurring payments. CloudLinux will refund the recurring payment for any cancellation requests submitted within 72 hours after the billing cycle started.
Yearly payments. CloudLinux will issue a prorated refund for unused calendar months excluding the current month during which the subscription is canceled for any cancellation requests submitted to the Billing Department within 72 hours after the billing cycle started.
You, as a Customer, will receive a full or partial refund of the ordered services within the next 7 business days. The refunded amount is credited back using the original payment method. For refunds that are issued through wire transfers, a $30 processing fee will be deducted from the refund amount.
Customers are not eligible for a refund if: 1) the request for initial purchase is made outside of the thirty-day money-back guarantee period; or 2) the Customer did not purchase the Service(s) directly from CloudLinux.
Your account(s) associated with accepted chargebacks are immediately locked and canceled with all active services being terminated.
Any dispute to payment to CloudLinux, aka chargeback, will result in a $25.00 chargeback fee in addition to the disputed charge before the service can be restored. CloudLinux may request payments in cashier’s check or wire transfer as the preferred payment method before restoring service. CloudLinux will not accept payments made by any other payment methods from Customers associated with the Fraud/No Authorization dispute category.
CloudLinux either owns the intellectual property rights in the text, images audio, video, software, and other content that is made available on this website or has obtained the permission of the owner of the intellectual property to make it available on this website. You may not redistribute or copy any part of this website or its content without prior written permission of CloudLinux. You may display on your computer, download and print pages from this website provided: (a) the copyright notice appears on all such printouts, (b) the information will not be altered, (c) the content is only used for personal, educational and non-commercial use, and (d) you do not redistribute or copy the information to any other media.
Please refer to Logo and Trademark Usage Guidelines for details on CloudLinux’s intellectual property rights. The trademarks, logos, and service marks (“Marks”) displayed on this website are the property of CloudLinux, Inc. or other third parties. The trademarks of other third parties are the property of their respective owners and are only mentioned on the website for informative purposes. You are not permitted to use these Marks without the prior written consent of CloudLinux or the third party which owns the Mark.
Content Posted on Website By You
By displaying, publishing, and making available for download and use by others any content, message, text, files, images, photos, video, audio, works of authorship, or any other materials (“Content”), you give CloudLinux a perpetual, irrevocable, worldwide, royalty-free, and non-exclusive license to reproduce, adapt, modify, translate, publish, publicly perform, publicly display, and distribute any Content, including the right for CloudLinux to make Content available to other companies, organizations or individuals with whom CloudLinux has relationships for the provision of services, and to use such Content in connection with the provision of those services. You understand that CloudLinux may transmit or distribute the Content over various public networks and in various media; and make such changes to the Content as are necessary to conform and adapt that Content to the technical requirements of connecting networks, devices, services or media. You represent and warrant to CloudLinux that you have all the rights, power and authority necessary to grant this license. As to any Content submitted by you to this website, you agree to defend, indemnify and hold CloudLinux and its affiliates, officers, directors, owners, predecessors, successors in interest, employees, agents and licensors harmless from and against any and all claims, losses, liabilities and expenses (including attorneys’ fees) related to or arising out of such Content, including without limitation claims made by third parties related to any false advertising claims, liability claims for products or services sold by you, claims for patent, copyright or trademark infringement, claims due to disruption or malfunction of services provided, even if such Content is reviewed by CloudLinux prior to publishing on the website.
By using this website and Services, you represent and warrant that you are not located in, under the control of, or a national or resident of any country to which the United States has embargoed goods. You agree you will not export or re-export any goods or products unless you have complied with all applicable U.S. and foreign government export controls and approvals. CloudLinux makes no claim that content contained on this website is appropriate or may be downloaded outside the United States. If you access this website from outside the United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.
You acknowledge that CloudLinux is subject to economic sanctions laws, including but not limited to those enforced by the U.S. Department of the Treasury’s Office of Foreign Assets Control (“OFAC”), the European Union, and the United Kingdom (“Economic Sanctions Laws”). Accordingly, You shall comply with all Economic Sanctions Laws, including, but not limited to, those of the United States, the European Union, and the United Kingdom. You shall not provide access to the CloudLinux Products to any individuals identified on OFAC’s list of Specially Designated Nationals (“SDN List”), the UK’s HM Treasury’s Consolidated List of Sanctions Targets, or the EU’s Consolidated List of Persons, Groups, and Entities Subject to EU Financial Sanctions (collectively “Sanctioned Parties”). You shall not take any action which would place CloudLinux in a position of non-compliance with any such Economic Sanctions Laws. Furthermore, You represent and warrants that (i) you have not in the past been, and will not be in the future, be connected with any Sanctioned Parties, (ii) shall provide such information regarding any individual or entity which you do business within any location covered by Economic Sanction Laws upon request of CloudLinux, and (iii) shall promptly advise CloudLinux of any activities which increases the risk of your’s non-compliance with this Section or CloudLinux’ compliance with Economic Sanctions Laws.
You agree to indemnify and hold CloudLinux harmless from any loss, damages, liability or expenses incurred by CloudLinux as a result of your failure to comply with any export regulations or restrictions or otherwise in compliance with this Section
Disclaimer; Limitation of Liability
THIS WEBSITE, INCLUDING ALL WEBSITE CONTENTS, IS PROVIDED “AS IS,” “WITH ALL FAULTS” AND “AS AVAILABLE.” CLOUDLINUX MAKES NO WARRANTY OF ANY KIND WHATSOEVER, EXPRESS, STATUTORY OR IMPLIED. ANY AND ALL WARRANTIES ARE EXPRESSLY DISCLAIMED, INCLUDING, WITHOUT LIMITATION, (i) WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE EFFORT, TITLE, SECURITY, ACCURACY, NON-INFRINGEMENT, AVAILABILITY, RELIABILITY, OR UNINTERRUPTED ACCESS; (ii) WARRANTIES ARISING THROUGH COURSE OF DEALINGS OR USAGE OF TRADE; AND (iii) WARRANTIES THAT ACCESS TO OR USE OF THIS WEBSITE WILL BE SECURE, UNINTERRUPTED OR ERROR FREE. THIS DISCLAIMER APPLIES TO ANY EXPENSES, DAMAGES OR INJURY, REGARDLESS OF THE CAUSE, WHETHER FOR BREACH OF CONTRACT, STRICT LIABILITY, TORTUOUS BEHAVIOR, NEGLIGENCE, OR FOR ANY OTHER CAUSE OF ACTION.
You agree that CloudLinux may provide notices and other communications to you solely by means of email, posting on the Website, or other electronic transmission.