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Resolved Service Status

  1. Putra Galuh
    Putra Galuh
  2. 19.11.2010
  3.  Subscribe via email
Hello,

I found this different result betwen service status whm and console (ssh). i am using WHM 11.28.45

Linux server01id.xxxx.com 2.6.18-294.17.1.el5.lve0.7.40 #1 SMP Sat Oct 9 17:58:50 EEST 2010 x86_64 x86_64 x86_64 GNU/Linux


I have 4 cpu core:

Processor Information
Total processors: 4
Processor #1
Vendor
GenuineIntel
Name
Intel(R) Xeon(R) CPU X3430 @ 2.40GHz
Speed
2400.041 MHz
Cache
8192 KB
Processor #2
Vendor
GenuineIntel
Name
Intel(R) Xeon(R) CPU X3430 @ 2.40GHz
Speed
2400.041 MHz
Cache
8192 KB
Processor #3
Vendor
GenuineIntel
Name
Intel(R) Xeon(R) CPU X3430 @ 2.40GHz
Speed
2400.041 MHz
Cache
8192 KB
Processor #4
Vendor
GenuineIntel
Name
Intel(R) Xeon(R) CPU X3430 @ 2.40GHz
Speed
2400.041 MHz
Cache
8192 KB


when using console with free -m :

total used free shared buffers cached
Mem: 3763 3374 388 0 171 2155
-/+ buffers/cache: 1047 2715
Swap: 8001 0 8000


service status view:

System information

Server load 0.39 (5 CPUs)
Memory Used 29.11% (1121772 of 3853356)
Swap Used 0.00% (148 of 8193108)


what its the real stats and how to resolve this ?

another isue, mysql service always using high cpu usage and make slow respon to another service.

Regards,
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  1. 19.11.2010 23:11:03
  2. # 1
Igor Seletskiy Accepted Answer
Igor Seletskiy
Posts: 1194
Joined: 09.02.2010
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MySQL -- most likely reason is either some user running some heavy queries (you can run lvetop to see which users are active, and then mysql, show processlist to see which queries are active, and correlate).
Or if you don\'t see to many queries, check which are running, and try repairing databases for this user.

Not sure about server status, when I check in WHM -- it shows just output of free, and /proc/cpuinfo, matching the server.
If you would like -- please, contact our support, and we will check your server, see what might be causing it.
  1. 19.11.2010 23:11:55
  2. # 2
Putra Galuh Accepted Answer
Putra Galuh
Posts: 4
Joined: 17.11.2010
0
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thanks for your fast reply :)

about mysql cpu usage, i will continue my investigation

how to contact cloudlinux support ?

regards
  1. 19.11.2010 23:11:11
  2. # 3
Igor Seletskiy Accepted Answer
Igor Seletskiy
Posts: 1194
Joined: 09.02.2010
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http://www.cloudlinux.com/support/

See how to submit ticket at the bottom.
  1. 19.11.2010 23:11:50
  2. # 4
Putra Galuh Accepted Answer
Putra Galuh
Posts: 4
Joined: 17.11.2010
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ok, ticket created.

thanks
  1. 20.11.2010 00:11:29
  2. # 5
Igor Seletskiy Accepted Answer
Igor Seletskiy
Posts: 1194
Joined: 09.02.2010
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More info for anyone who has same issue:


Number of CPUs -- cPanel shows real number + value in /var/cpanel/cpanel.config in extracpu variable. I guess it is set to 1.

Memory: cPanel doesn\'t consider buffers/cached memory to be used, as it will be freed by OS on demand. So, the value it shows here is the correct one.
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