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  1. Anonymous User
  2. Saturday, May 06, 2017
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I've installed KernelCare from the Plesk Onyx 17 Extension Manager and I instantly got mails and installation errors saying:
Unknown Kernel (Ubuntu 3.13.0-042stab120.20)

I then uninstalled the KernelCare plugin with the Plesk Extension Manager and even tho it's removed from the Extension Manager, I keep getting the errors and about 60 error emails each hour.

When I run apt-get remove kernelcare I get this output:

[email protected]:~# apt-get remove kernelcare
Reading package lists... Done
Building dependency tree
Reading state information... Done
The following packages will be REMOVED:
0 upgraded, 0 newly installed, 1 to remove and 14 not upgraded.
1 not fully installed or removed.
After this operation, 264 kB disk space will be freed.
Do you want to continue? [Y/n] Y
(Reading database ... 122774 files and directories currently installed.)
Removing kernelcare (2.11-4) ...
invoke-rc.d: initscript kcare, action "stop" failed.
dpkg: error processing package kernelcare (--remove):
subprocess installed pre-removal script returned error exit status 1
Errors were encountered while processing:
E: Sub-process /usr/bin/dpkg returned an error code (1)
[email protected]:~#

Can you please help me uninstall KernelCare?

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  1. 09.05.2017 08:05:14
  2. # 1
Stephan van Heest Accepted Answer
Posts: 1
Joined: 06.05.2017
I solved it by removing the file
, then rebooted the machine and running
dpkg --force-all --purge kernelcare

This resulted in the successful removal of KernelCare:
[email protected]:~# dpkg --force-all --purge kernelcare
(Database inlezen ... 122774 files and directories currently installed.)
Removing kernelcare (2.11-4) ...
Purging configuration files for kernelcare (2.11-4) ...
Removing any system startup links for /etc/init.d/kcare ...
  1. 10.05.2017 08:05:34
  2. # 2
Posts: 43
Joined: 17.08.2016
The issue has been fixed in kernelcare-2.11-5 version we are preparing to release. Thanks for bringing our attention to this.
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