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  2. Saturday, May 06, 2017
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Hello everyone,

i have a Problem with KernelCare ist seems to not know my Kernel so there are no Updates at the Moment, for me this is simply not Good. I get serveral E-Mails that say:


Unknown Kernel (Ubuntu 4.4.0-042stab123.1)


As you can see it is Ubuntu 16.04 but the 123.1 behind stab seems not legit. Any way, i want to get KernelCare back to work.
Thank you Guys.

PS: By the way i have googled and checked the Search. ;)
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  1. 07.05.2017 22:05:17
  2. # 1
Daniel Accepted Answer
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Joined: 06.05.2017
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Additionally information

Kernel --doctor
ID: 85_214_204_142.d5ead01e-07a3-4646-a623-c5ed36bb2d5b


kcarectl --check
Unknown kernel (Ubuntu 4.4.0-042stab123.1), no patches available


kcarectl --update
Unknown Kernel (Ubuntu 4.4.0-042stab123.1)


Greetings
  1. 09.05.2017 17:05:20
  2. # 2
Posts: 43
Joined: 17.08.2016
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Hi! Right now our support team work on this problem and try to identify this kernel. Could you please open a support ticket and we will contact you as soon as will get the first information.
https://cloudlinux.zendesk.com/hc/en-us/requests/new

Thanks in advance!
  1. 11.05.2017 14:05:28
  2. # 3
Daniel Accepted Answer
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Hello Kateryna Obiidykhata,

I am so sorry. I just figured out that my Server-Provider have there own kernels and i am not allowed to Change them im sorry.

So this Subject is closed.

Kind Regards
Daniel
  1. 11.05.2017 15:05:22
  2. # 4
Posts: 43
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Hi, Daniel. Thanks for your clarification.
  1. 15.01.2018 19:01:43
  2. # 5
Jose A Suarez Accepted Answer
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Hello, I am getting this alerts every 4 hours, i run a yum update but the problem still there:

[[email protected]~]# kcarectl --check
Unknown kernel (CloudLinux 3.10.0-714.10.2.lve1.4.79.el7.x86_64), no patches available

Any idea that can help me out? no special kernels in my provider I think.
  1. 15.01.2018 20:01:07
  2. # 6
Posts: 123
Joined: 31.01.2017
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New kernels are usually added to the list of supported by KernelCare within a few days. This error will disappear since then, so no additional actions are required from your side.
  1. 19.01.2018 18:01:28
  2. # 7
Ryan Smith Accepted Answer
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Joined: 27.04.2016
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Hopefully CloudLinux 7 kernel 3.10.0-714.10.2.lve1.4.79.el7.x86_64 can be added to KernelCare soon. We've been flooded with unknown kernel emails, despite this kernel being in the stable branch for a while now.
  1. 22.01.2018 18:01:00
  2. # 8
Ryan Accepted Answer
Posts: 16
Joined: 18.10.2016
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I've been having the same issue with CloudLinux 3.10.0-714.10.2.lve1.5.9.el7.x86_64 for several days now.
  1. 23.01.2018 11:01:34
  2. # 9
Simon Greenwood Accepted Answer
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We are still seeing this issue after two weeks, a response from CL would be very useful.
  1. 23.01.2018 12:01:22
  2. # 10
Posts: 123
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ETA for 3.10.0-714.10.2.lve1.4.79.el7.x86_64 support by KernelCare is by the end of this week
  1. 23.01.2018 12:01:39
  2. # 11
Posts: 123
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CL7 kernel-3.10.0-714.10.2.lve1.5.9.el7 is already supported
  1. 24.01.2018 13:01:56
  2. # 12
Ryan Accepted Answer
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Joined: 18.10.2016
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CL7 kernel-3.10.0-714.10.2.lve1.5.9.el7 is already supported


So why am I still getting the error?
  1. 25.01.2018 10:01:49
  2. # 13
Posts: 123
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Ryan, could you try kcarectl --update once again and if the error persists, please submit a ticket at https://zendesk.cloudlinux.com (KernelCare department)
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