Proactive defence report emails have no details?
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  2. Friday, 02 October 2020
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Hello, every 5 minutes I receive a notification email from Imunify360 with the subject of "Proactive defence report" and it contains the following in the email body:

during the period from Thu Oct 1 17:10:03 PDT 2020 to Thu Oct 1 17:20:01 PDT 2020 on server1.myserverhere.com:
<no value> <no value> <no value> <no value>
<no value> <no value> <no value> <no value>
<no value> <no value> <no value> <no value>
<no value> <no value> <no value> <no value>
<no value> <no value> <no value> <no value>
<no value> <no value> <no value> <no value>
<no value> <no value> <no value> <no value>
<no value> <no value> <no value> <no value>
<no value> <no value> <no value> <no value>
<no value> <no value> <no value> <no value>


I understand I can change the timing from 5 minutes to something else, but... what is the purpose of this email notification if there is no information in it? Everything is "<no value>".

Is there something configured incorrectly? Is there something else that is supposed to be in these notification emails?

Thanks.
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  1. 02.10.2020 04:10:16
  2. # 1
Host Provider Accepted Answer
Posts: 58
Joined: 31.01.2012
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I am also receiving other notification emails that contain no data. For example:

SUBJECT: User scan report

During user scan f383323c768644358097d1f323c09c7c started on Thu Oct 1 19:38:25 PDT 2020 finished on Thu Oct 1 21:51:07 PDT 2020

Next errors happened:


So I think perhaps there is something not working correctly with Imunify360?
  1. 02.10.2020 10:10:25
  2. # 2
Sergey Khristich Accepted Answer
Posts: 504
Joined: 20.05.2019
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Hello,
Thank you for contacting us. Could you please open a support ticket https://cloudlinux.zendesk.com/hc/en-us/requests/new so we can take a closer look at your system? You can post the ticket number here and we'll link this thread to it.
Thank you.
Marketing Manager
  1. 02.10.2020 20:10:11
  2. # 3
Host Provider Accepted Answer
Posts: 58
Joined: 31.01.2012
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Thanks. I created ticket #99364. :)
  1. 02.10.2020 22:10:34
  2. # 4
Sergey Khristich Accepted Answer
Posts: 504
Joined: 20.05.2019
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Thank you, our specialists will answer you on the ticket as quickly as possible.
Marketing Manager
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