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  1. Glenn Taylor
  2. Thursday, 23 January 2020
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I have a client who can't connect to our server and IM360 appears to be block them but I can't be sure. I don't see their IPv6 address in the Firewall or Incident lists and in fact, I never see IPv6 IPs in the firewall which is odd. Does IM360 block IPv6 addresses?

I'm not even sure how to whitelist IPv6 IPs.

For example, I tried to whitelist their IPv6 address: 2604:3d08:677f:fe5f:b43a:de4c:7c19:5237

I tried both:
2604:3d08:677f:fe5f::/64
b43a:de4c:7c19:5237::/64

Neither helped. Maybe I am doing it wrong?

Any insight on IPv6 and how to search for IPv6 addresses which may be blocked would be helpful.

Thanks
G
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  1. 23.01.2020 09:01:50
  2. # 1
Sergey Khristich Accepted Answer
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Hello Glenn,
To check if IP already exists in one of ipset lists of Imunify360

# ipset list | grep -e ^Name -e ^2604:3d08:677f:fe5f

get the list of IPs that whitelisted

# imunify360-agent whitelist ip list

add an IP into whitelist

# imunify360-agent whitelist ip add 2604:3d08:677f:fe5f::/64

If you have any other questions, feel free to ask here. Thank you for contacting us.
Marketing Manager
  1. 23.01.2020 16:01:14
  2. # 2
Glenn Taylor Accepted Answer
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Thanks Sergey.

Will IPv6 addresses appear in the Incident or Firewall list if abuse is detected?
  1. 24.01.2020 09:01:20
  2. # 3
Sergey Khristich Accepted Answer
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Thanks Sergey.

Will IPv6 addresses appear in the Incident or Firewall list if abuse is detected?

Hello Glenn,
Yes, it does if the owner of this IP abuses your server directly. (I mean we have the second way when we share global graylist from our main server and in this case, IP will not be present in incidents. And it can be checked only via /var/log/imunify360/console.log)
Please let us know if you have any questions. Thanks in advance!
Marketing Manager
  1. 21.02.2020 01:02:09
  2. # 4
Glenn Taylor Accepted Answer
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Why can't IPv6 IPs be viewed and managed from the Plesk GUI? It makes managing this more difficult if I have to login to CLI.
  1. 21.02.2020 10:02:56
  2. # 5
Sergey Khristich Accepted Answer
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Why can't IPv6 IPs be viewed and managed from the Plesk GUI? It makes managing this more difficult if I have to login to CLI.

Hello Glenn,
Thanks for continuing. The documentation indicates that "For now, ipset supports only IPv6/64 networks".
You can manage ipv6 in the UI, or you can add a subnet to the whitelist/blacklist, for example 2604:3d08:677f:fe5f::/64
Such an example from the test server is indicated on the screen.
Please let us know if you have any questions. Thanks in advance!
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Marketing Manager
  1. 21.02.2020 14:02:24
  2. # 6
Glenn Taylor Accepted Answer
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Thanks Sergey. I know that I can add IPv6 IPs to the whitelist via the GUI.

It doesn't however show me IPv6 IPs in the Incident list nor can I search IPv6 IPs via the GUI. Why is that?
  1. 21.02.2020 16:02:35
  2. # 7
Sergey Khristich Accepted Answer
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Glenn,
To help you with this question we need a little bit more information, please create a ticket here https://cloudlinux.zendesk.com/hc/en-us/requests/new and technical experts will help you asap.
If you have any other questions, feel free to ask here.
Thank you.
Marketing Manager
  1. 21.02.2020 16:02:02
  2. # 8
Glenn Taylor Accepted Answer
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Thanks Sergey.

btw, on your last two replies I received about 10 email notifications for each reply.
  1. 21.02.2020 17:02:14
  2. # 9
Sergey Khristich Accepted Answer
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Glenn,
We will check the notification data. Thanks!
Marketing Manager
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