Imunify360 Error - No such file or directory: '/var/restore_infected/acronis_api_token.json'
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  1. Davor
  2. Saturday, 30 December 2017
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For last two days I have this error in cron.

Server: CloudLinux 7
cPanel Latest / CloudLinux / Imunify360


Extra actions error: Could not read token: [Errno 2] No such file or directory: '/var/restore_infected/acronis_api_token.json'

It happens even on CentOS 7without CloudLinux, directory restore_infected and file .json doesn't exist. It happens on my 7 servers. If I check/uncheck setting in WHM for Imunify360, there is no change. Look at picture in attachment.
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  1. 30.12.2017 20:12:48
  2. # 1
Posts: 212
Joined: 31.01.2017
Please, submit a ticket with our technical support at (Imunify360 department) so our team can help you with the issue.
Adding the output of
# imunify360-agent doctor
to the ticket will make it resolved a bit faster
  1. 31.12.2017 09:12:59
  2. # 2
Davor Accepted Answer
Posts: 0
Joined: 22.01.2021
Interesting, and today I have no more error messages ... but directory in /var doesn't exist neither.

Maybe Imunify upgrade?
  1. 31.12.2017 19:12:04
  2. # 3
Posts: 212
Joined: 31.01.2017
It seems so - an updated version of backup was added yesterday
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