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  1. Havri
  2. Tuesday, November 21, 2017
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Hello,

There seems to be an internal error right after installation. You can see it in the attached screenshot.

Also, here are the entries from /var/log/imunify360/error.log:


ERROR [2017-11-20 09:36:53,973] defence360agent.model.tls_check: wrong thread or _validate() was not preceded by reset()
ERROR [2017-11-20 09:36:53,979] defence360agent.model.tls_check: wrong thread or _validate() was not preceded by reset()
ERROR [2017-11-20 09:36:54,716] sentry.errors: Sentry responded with an API error: RateLimited(Creation of this event was denied due to rate limiting)
ERROR [2017-11-20 09:36:54,717] sentry.errors.uncaught: ['wrong thread or _validate() was not preceded by reset()']
ERROR [2017-11-20 09:36:55,553] sentry.errors: Sentry responded with an API error: RateLimited(Creation of this event was denied due to rate limiting)
ERROR [2017-11-20 09:36:55,553] sentry.errors.uncaught: ['wrong thread or _validate() was not preceded by reset()']
ERROR [2017-11-20 09:42:31,524] defence360agent.model.tls_check: wrong thread or _validate() was not preceded by reset()
ERROR [2017-11-20 09:42:31,532] defence360agent.model.tls_check: wrong thread or _validate() was not preceded by reset()
ERROR [2017-11-20 09:42:32,308] sentry.errors: Sentry responded with an API error: RateLimited(Creation of this event was denied due to rate limiting)
ERROR [2017-11-20 09:42:32,309] sentry.errors.uncaught: ['wrong thread or _validate() was not preceded by reset()']
ERROR [2017-11-20 09:42:33,034] sentry.errors: Sentry responded with an API error: RateLimited(Creation of this event was denied due to rate limiting)
ERROR [2017-11-20 09:42:33,034] sentry.errors.uncaught: ['wrong thread or _validate() was not preceded by reset()']
ERROR [2017-11-20 09:44:06,887] defence360agent.model.tls_check: wrong thread or _validate() was not preceded by reset()
ERROR [2017-11-20 09:44:06,893] defence360agent.model.tls_check: wrong thread or _validate() was not preceded by reset()
ERROR [2017-11-20 09:44:07,617] sentry.errors: Sentry responded with an API error: RateLimited(Creation of this event was denied due to rate limiting)
ERROR [2017-11-20 09:44:07,617] sentry.errors.uncaught: ['wrong thread or _validate() was not preceded by reset()']
ERROR [2017-11-20 09:44:08,340] sentry.errors: Sentry responded with an API error: RateLimited(Creation of this event was denied due to rate limiting)
ERROR [2017-11-20 09:44:08,340] sentry.errors.uncaught: ['wrong thread or _validate() was not preceded by reset()']
ERROR [2017-11-20 09:46:10,849] defence360agent.model.tls_check: wrong thread or _validate() was not preceded by reset()
ERROR [2017-11-20 09:46:10,855] defence360agent.model.tls_check: wrong thread or _validate() was not preceded by reset()
ERROR [2017-11-20 09:46:11,582] sentry.errors: Sentry responded with an API error: RateLimited(Creation of this event was denied due to rate limiting)
ERROR [2017-11-20 09:46:11,582] sentry.errors.uncaught: ['wrong thread or _validate() was not preceded by reset()']
ERROR [2017-11-20 09:46:12,305] sentry.errors: Sentry responded with an API error: RateLimited(Creation of this event was denied due to rate limiting)
ERROR [2017-11-20 09:46:12,305] sentry.errors.uncaught: ['wrong thread or _validate() was not preceded by reset()']



I also had some problems installing KernelCare through the Imunify360 interface. Here are the logs:




Traceback (most recent call last):
File "/bin/yum", line 29, in <module>
yummain.user_main(sys.argv[1:], exit_code=True)
File "/usr/share/yum-cli/yummain.py", line 370, in user_main
errcode = main(args)
File "/usr/share/yum-cli/yummain.py", line 179, in main
result, resultmsgs = base.doCommands()
File "/usr/share/yum-cli/cli.py", line 583, in doCommands
return self.yum_cli_commands[self.basecmd].doCommand(self, self.basecmd, self.extcmds)
File "/usr/share/yum-cli/yumcommands.py", line 445, in doCommand
return base.installPkgs(extcmds, basecmd=basecmd)
File "/usr/share/yum-cli/cli.py", line 983, in installPkgs
txmbrs = self.install(pattern=arg)
File "/usr/lib/python2.7/site-packages/yum/__init__.py", line 4825, in install
mypkgs = self.pkgSack.returnPackages(patterns=pats,
File "/usr/lib/python2.7/site-packages/yum/__init__.py", line 1074, in <lambda>
pkgSack = property(fget=lambda self: self._getSacks(),
File "/usr/lib/python2.7/site-packages/yum/__init__.py", line 778, in _getSacks
self.repos.populateSack(which=repos)
File "/usr/lib/python2.7/site-packages/yum/repos.py", line 347, in populateSack
self.doSetup()
File "/usr/lib/python2.7/site-packages/yum/repos.py", line 158, in doSetup
self.ayum.plugins.run('postreposetup')
File "/usr/lib/python2.7/site-packages/yum/plugins.py", line 188, in run
func(conduitcls(self, self.base, conf, **kwargs))
File "/usr/lib/yum-plugins/fastestmirror.py", line 202, in postreposetup_hook
all_urls = FastestMirror(all_urls).get_mirrorlist()
File "/usr/lib/yum-plugins/fastestmirror.py", line 369, in get_mirrorlist
self._poll_mirrors()
File "/usr/lib/yum-plugins/fastestmirror.py", line 413, in _poll_mirrors
pollThread.start()
File "/usr/lib64/python2.7/threading.py", line 747, in start
_start_new_thread(self.__bootstrap, ())
thread.error: can't start new thread


I am running CL + CPHulk + CSF + Imunify360 + KernelCare. I could install KernelCare through the Imunify360 interface only after rebooting the server.

Let me know if you need any other info.

Thank you.
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  1. 21.11.2017 10:11:52
  2. # 1
Posts: 46
Joined: 31.01.2017
0
Votes
Undo
Please, submit a ticket with our technical support at https://cloudlinux.zendesk.com (Imunify360 department) so our team can help you with the issue.
Adding the output of
# imunify360-agent doctor
to the ticket will make it resolved faster
  1. 22.11.2017 09:11:47
  2. # 2
Alexander Z Accepted Answer
Posts: 28
Joined: 29.03.2017
0
Votes
Undo
Hello, Havri!

We are aware of the problem with "wrong thread or _validate() was not preceded by reset()". Today (within 12 hours) the release with a new version IM360 with a fix will be published.
Information about the release will be published in the Imunify360 blog(https://www.cloudlinux.com/blog/).

Regarding your problem with KernelCare installation, I can see from logs that there is a problem with "fastestmirror" yum plugin on the server. You could consider it disabling, the instruction could be found here https://www.cyberciti.biz/faq/how-to-disable-fast-mirror-yum-plugin-in-centos-linux-server/.

Thank you.

Regards,
Alexander, Imunify360 developer
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