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  1. Edie Etoile
  2. Friday, October 27, 2017
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Your beta version has the new "backup and restore" functionality however, there are just two options to restore from: Acronis and cPanel. We use R1Soft off the server and most sites are also automatically backed up daily via Softaculous. Are there any plans to implement both of these or at least R1Soft?

Since Softaculous backups aren't so immune to infection (attackers often place malware in the backup folders) I'm not sure how reliable that option would be. We do occasionally grab the database from that backup (after inspecting it) if it is more recent than the R1Soft copy. Still, I suppose if the detection was fast enough there might not be an issue.

We are still left with the issue of the sudden appearance of new files where they ought not logically be. Since WordPress and just a handful of other apps (Joomla, Magento, PrestaShop, PHPList, DadaMail and 5-6 others) comprise 99% of what is commonly installed can't there be a comparison of what is found elsewhere in the herd and when new files appear outside the norm they are quarantined and the user is notified to accept or deny these additions? If they aren't recognized a backup and then a rollback could be done wiping the restoration path first. To take it s step further there could be an option for the user to respond with password changes for cPanel/ftp/MySQL(in the case of MySQL the old password would be updated in and config files as not to break the app).

I know it's a tall order but we really need to address the whole payload. Also/alternately, if a file is infected can a scan be done to find all changes/new files within a period and quarantine those as well? Once an infected file appears I guess what has been done so far could marginally mitigate the damage until a human can respond.

With the power of file replacement I'd like to see if the manual process we now do be replaced:

1. Find point/time of intrusion
2. Roll back to snapshot prior to intrusion
3. Change credentials
4. Heightened monitoring for recursion for a set period.
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  1. 27.10.2017 19:10:34
  2. # 1
Igor Seletskiy Accepted Answer
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We are working on R1Soft, yet it is not easy. We waited for ~5 months just to get API/example on how to use it. And it doesn't seem to fit our need (but we are hopeful). No plans for softaculous backup. We provide info on how other backup vendors might integrate -- but we just cannot support all of them out of the box.

And yes, we are working on prevention/cure for different type of payloads, it is just a bit farther in the future.
  1. 20.12.2017 16:12:29
  2. # 2
Juan Carlos Celaya Accepted Answer
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Hi, does it works with JetBackup? its very popular for cpanel.

Regards,
  1. 20.12.2017 16:12:57
  2. # 3
Juan Carlos Accepted Answer
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Hi, does it works with JetBackup? its very popular for cpanel.

Regards,
  1. 21.12.2017 12:12:55
  2. # 4
Alexander Z Accepted Answer
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Hello, Juan.

No, Imunify360 can't work with JetBackup.

Thanks!
  1. 17.01.2018 16:01:21
  2. # 5
Edie Etoile Accepted Answer
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Hello,
I see that you are selling acronis now. Does this mean that you have abandoned the implementation of r1soft, which is the backup solution that many of us already have?
  1. 17.01.2018 17:01:25
  2. # 6
Igor Seletskiy Accepted Answer
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We are committed to support r1soft. The problem with R1Soft is that it takes them forever to answer, and we still don't have all the needed API to support backup restore with r1soft.
Overall, we are planning to be backup agnostic. We will support few out of the box, and we will promote CloudLinux backup for those who don't have backup solution yet.
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