Updating wordpress and PHP
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  1. John Nelson
  2. Thursday, 23 January 2020
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I am having an issue updating Wordpress, Jackpac and PHP? In order to update to Wordpress 5.3.2 I need to update PHP from 5.4.24 to 5.6.20.:

Statement on program: You cannot update because WordPress 5.3.2 requires PHP version 5.6.20 or higher. You are running version 5.4.45.

same for Jetpac, under jetpack I select: learn more about updating PHP, it tells me:
Good news - CloudLinux already took care about the PHP version of your website.

I still cannot update wordpress to the latest version with the hardened PHP.

I cannot afford to delete my site and start over, what am I suppose to to?

I also cannot update Jetpack as it needs the updated PHP, apparently the Hardened PDhp update by Cloudlink does not allow updating ??

Jetpack requires a more recent version of PHP and has been paused. Please update PHP to continue enjoying Jetpack. Learn more about updating PHP (opens in a new tab)

This is one hell of a position to put an end user, I am from what I see caught in a catch 22 no choice but to stay where I am and never get updates again!
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  1. 24.01.2020 09:01:27
  2. # 1
Sergey Khristich Accepted Answer
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Joined: 20.05.2019
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Hello John,
Thank you for reaching out!
Can you clarify what conclusion shows the phpinfo() please?
Marketing Manager
  1. 23.04.2020 04:04:02
  2. # 2
Victor Marquez Accepted Answer
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Joined: 14.07.2020
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i am legit facing the same problem ! What can be done?
  1. 23.04.2020 09:04:32
  2. # 3
Sergey Khristich Accepted Answer
Posts: 385
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i am legit facing the same problem ! What can be done?

Hello Victor,
Thank you for reaching out!
Can you clarify what conclusion shows the phpinfo() please?
Marketing Manager
  1. 23.04.2020 16:04:43
  2. # 4
Victor Accepted Answer
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Where do i go to find that?
Is that a plugin i need to knwo
  1. 23.04.2020 16:04:09
  2. # 5
Kate Grechishkina Accepted Answer
Posts: 39
Joined: 13.04.2019
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Hello Victor,
That is a PHP function. You need to place this code in a file inside the docroot of this website and make it accessible:

<?php
phpinfo();
?>
  1. 23.04.2020 17:04:11
  2. # 6
Victor Marquez Accepted Answer
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okay i just did that then what ?
  1. 23.04.2020 17:04:41
  2. # 7
John Nelson Accepted Answer
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I see you information you are responding to Victor, I have no Idea where I should place this

:<?php
phpinfo();
?>

What do I have to open to insert this ? I am a end user, not a programmer, I can insert into code but have to know where I access it first.
  1. 24.04.2020 09:04:42
  2. # 8
Sergey Khristich Accepted Answer
Posts: 385
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Hello John and Victor,
To resolve this issue, could you contact your hosting provider for the consultation. They usually have access to your hosting accounts and they will be able to do this in each specific account and help you asap. Thank you.
Marketing Manager
  1. 30.04.2020 15:04:26
  2. # 9
jeffiepaul Accepted Answer
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Joined: 30.04.2020
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Contact your host or you can update it yourself login in to cpanel thereafter search for PHP configuration and update it manually.
  1. 17.05.2020 17:05:06
  2. # 10
SimpleMatt Accepted Answer
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Joined: 17.05.2020
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Hi, maybe this can a problem of your wp version?? or alternative, reinstall manual the files of wp-admin and includes, this updates your wordpress version
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