Updating CloudLinux
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  1. Nick Harasym
  2. Tuesday, 05 April 2011
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Hello,

I am trying to update my CloudLinux server, however I am having some problems with it. I have an error about the CLN channel support is disable because it can not communicate with the CLN. I just finished updating to 5.6 without any problems during the update.

I hope someone can help me.

Best Regards,

Nick Harasym
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  1. 05.04.2011 08:04:49
  2. # 1
Igor Seletskiy Accepted Answer
Posts: 1200
Joined: 09.02.2010
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Could you post exact message, also try running:
rhn_check

and show exact output as well.
Additionally
ping xmlrpc.cln.cloudlinux.com
ping cln.cloudlinux.com
  1. 05.04.2011 08:04:04
  2. # 2
Nick Harasym Accepted Answer
Posts: 6
Joined: 20.10.2010
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Hi Igor,

I tried running rhn_check and it did output this:

[email protected] [/]# rhn_check
There was an error communicating with CLN.
CLN channel support will be disabled.
Error communicating with server. The message was:
Name or service not known
An error has occurred:
Name or service not known
See /var/log/up2date for more information

I pinged both those addresses and it would not return any data.

Best Regards,

Nick Harasym
  1. 05.04.2011 08:04:45
  2. # 3
Igor Seletskiy Accepted Answer
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Nick,

Could you still post the output, I need to see the IPs it is trying to reach.
Also, traceroute to those IPs would help.
  1. 05.04.2011 08:04:25
  2. # 4
Nick Harasym Accepted Answer
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Joined: 20.10.2010
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Hello,

Here is the traceroute and ping:

[email protected] [/]# traceroute xmlrpc.cln.cloudlinux.com
traceroute to xmlrpc.cln.cloudlinux.com (206.217.198.56), 30 hops max, 40 byte packets
send: Operation not permitted

[email protected] [/]# ping xmlrpc.cln.cloudlinux.com
PING xmlrpc.cln.cloudlinux.com (206.217.198.56) 56(84) bytes of data.
64 bytes from no-ptr.midphase.com (206.217.198.56): icmp_seq=1 ttl=58 time=2.38 ms
64 bytes from no-ptr.midphase.com (206.217.198.56): icmp_seq=2 ttl=58 time=2.44 ms
64 bytes from no-ptr.midphase.com (206.217.198.56): icmp_seq=3 ttl=58 time=2.40 ms
64 bytes from no-ptr.midphase.com (206.217.198.56): icmp_seq=4 ttl=58 time=2.43 ms
64 bytes from no-ptr.midphase.com (206.217.198.56): icmp_seq=5 ttl=58 time=2.32 ms


[email protected] [/]# traceroute cln.cloudlinux.com
traceroute to cln.cloudlinux.com (206.217.197.218), 30 hops max, 40 byte packets
send: Operation not permitted

[email protected] [/]# ping cln.cloudlinux.com
ping: unknown host cln.cloudlinux.com
[email protected] [/]#

Best Regards,

Nick Harasym
  1. 05.04.2011 08:04:29
  2. # 5
Igor Seletskiy Accepted Answer
Posts: 1200
Joined: 09.02.2010
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Something is wrong with DNS/resolvers, as it doesn\'t resolve cln.cloudlinux.com
I checked nameservers for domain -- and they respond correctly.

One way to overcome it (short term), add following line to /etc/hosts
206.217.197.21 cln.cloudlinux.com

Long term -- we need to figure out why your servers cannot resolve domain properly. If you would like -- I can take a look at your server. Plz email me direct, or submit a ticket.
  1. 05.04.2011 08:04:12
  2. # 6
Leonid Kanter Accepted Answer
Posts: 34
Joined: 18.04.2010
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Nick, could you please provide your host\'s IP to let me trace it back from CLN site?
  1. 05.04.2011 09:04:14
  2. # 7
Nick Harasym Accepted Answer
Posts: 6
Joined: 20.10.2010
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Hello,

Leonid, I have sent you a PM on this forum with my host IP.
Igor, I will send you an email to you soon. What information should be included with this email?

Best Regards

Nick Harasym
  1. 05.04.2011 09:04:46
  2. # 8
Igor Seletskiy Accepted Answer
Posts: 1200
Joined: 09.02.2010
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Access info, so I can login to the server, preferably as root.
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