How long does it take to normally reply to support tickets?
Forum
  1. Forums
  2. General
  3. General Discussion
  1. Craig Edmonds
  2. Wednesday, 24 February 2016
  3.  Subscribe via email
raised a ticket with cloudlinux over 24 hours ago, heard nothing.
Rate this post:
  1. 24.02.2016 10:02:15
  2. # 1
Craig Edmonds Accepted Answer
Posts: 1
Joined: 24.02.2016
0
Votes
Undo
Whats the support like?

I am a new customer and raised a support ticket yesterday and heard zilch from tech support.
  1. 24.02.2016 11:02:57
  2. # 2
Richard Hordern Accepted Answer
Posts: 219
Joined: 19.03.2011
0
Votes
Undo
Always been fast for us. Maybe they missed your ticket or are working on a solution but forgot to update the tiket…
  1. 25.02.2016 07:02:00
  2. # 3
Bogdan Accepted Answer
Posts: 709
Joined: 26.06.2013
0
Votes
Undo
Hello,

We have some abnormal ticket amount yesterday, first time since very long time we was not able to process them fast. And, all tickets were different, required deep investigation, not about same single issue.

Sorry for the delay, we are always trying to react fast.
Was your ticket handled right? Let me know if you still need some help.
  • Page :
  • 1


There are no replies made for this post yet.
Be one of the first to reply to this post!
Guest
Submit Your Response
Upload files or images for this discussion by clicking on the upload button below. Supports gif,jpg,png,zip,rar,pdf
• Insert • Remove Upload Files (Maximum File Size: 2 MB)
Captcha
To protect the site from bots and unauthorized scripts, we require that you enter the captcha codes below before posting your question.