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  1. steinsgate
  2. Monday, April 20, 2015
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cannot install a license as it returns an error
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  1. 20.04.2015 06:04:30
  2. # 1
steinsgate Accepted Answer
Posts: 11
Joined: 11.02.2014
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I had installed Centos 7 + Plesk 12 + CloudLinux 7. However, despite being installed properly I cannot setup a new License Key I have just purchased via "openprovider".

The license I select is: Parallels Plesk Panel 12 for VPS, Web Host Edition with CloudLinux

But Plesk 12 returns me the following error once I try to install the license:
ERROR: PleskFatalException: StatInfo->getProductVersion failed: devices number <= 0

Additionally, an exception has occurred while trying to report this error: PleskFatalException
StatInfo->getProductVersion failed: devices number <= 0 (functions.php:83)
Any ideas ? not sure if that is happening to someone else but it is a fresh installation.

I run this under VMWare ESXi.

regards
  1. 20.04.2015 10:04:15
  2. # 2
Igor Seletskiy Accepted Answer
Posts: 1193
Joined: 09.02.2010
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Are you talking about Plesk license? If yes -- you might have to check with Plesk forums/support.
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