LVEManager Enduser Ressouce Usage error-message
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  2. Saturday, 09 November 2019
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Hi,

with the latest LVEManager I am getting the following error message in the enduser view of Plesk (both Onyx and Obsidian affected - running CentOS7):

The received data is wrong. Contact support for resolution. ERROR : (lvestats) Config /etc/sysconfig/lvestats2 not loadable: [Errno 2] No such file or directory: '/etc/sysconfig/lvestats2' ERROR : (lvestats) Unable to parse config /etc/sysconfig/lvestats2 ([Errno 2] No such file or directory: '/etc/sysconfig/lvestats2') Sentry is attempting to send 2 pending error messages Waiting up to 10 seconds Press Ctrl-C to quit

Any idea?

Best regards
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  1. 11.11.2019 10:11:57
  2. # 1
Sergey Khristich Accepted Answer
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Hello! Apparently, something happened with the lve-stats package. Try reinstalling yum reinstall lve-stats. Please let us know if you have any questions. Thanks in advance!
Marketing Manager
  1. 11.11.2019 13:11:21
  2. # 2
VITEX Accepted Answer
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Hi Sergey,

unfortunately this doesn´t help - issue remains the same.

Transaction test succeeded
Running transaction
Installieren : lve-stats-2.9.5-2.el7.noarch 1/1
Settings already imported
INFO : (create_db) Configuring connection to db
INFO : (init_db_engine) Connecting to database: sqlite
INFO : (create_db) Creating tables
INFO : (alembic.runtime.migration) Context impl SQLiteImpl.
INFO : (alembic.runtime.migration) Will assume non-transactional DDL.
Redirecting to /bin/systemctl restart lvestats.service
Überprüfung läuft: lve-stats-2.9.5-2.el7.noarch 1/1

Installiert:
lve-stats.noarch 0:2.9.5-2.el7

Komplett!

[[email protected] ~]# service lvestats restart
Redirecting to /bin/systemctl restart lvestats.service


Any other idea ?

Best regards!
  1. 11.11.2019 15:11:37
  2. # 3
Sergey Khristich Accepted Answer
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Can you open a support ticket https://cloudlinux.zendesk.com/hc/en-us/requests/new so we can take a closer look at your system? You can post the ticket number here and we'll link this thread to it.
Thank you.
Marketing Manager
  1. 26.12.2019 18:12:56
  2. # 4
VITEX Accepted Answer
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Hi there,

any news to this ?

Thanks and happy xmas

BR
  1. 27.12.2019 10:12:30
  2. # 5
Sergey Khristich Accepted Answer
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Hello,
Could you send a ticket number please? So that we can identify the request in https://cloudlinux.zendesk.com/hc/en-us/requests/new
Thanks in advance!
Marketing Manager
  1. 27.12.2019 19:12:25
  2. # 6
VITEX Accepted Answer
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Hi Sergey,

ID is 73986 - I did also submit access to the system and ticket was supposed to go to 3rd level support (this does not show in the request history though).

Thanks
  1. 30.12.2019 10:12:18
  2. # 7
Sergey Khristich Accepted Answer
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Hello,
We are working on this issue. Our technical experts will contact you.
Thanks
Marketing Manager
  1. 14.09.2020 16:09:37
  2. # 8
Hermann Accepted Answer
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I had the same problem.
re-installing lve-stats didn't help

Disabled and re-enabled the user interface in LVE Manager fixed the problem.
WHM > Lve Manager > Options > User interface settings > Hide LVE end user usage statistic
  1. 15.09.2020 09:09:09
  2. # 9
Sergey Khristich Accepted Answer
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I had the same problem.
re-installing lve-stats didn't help


Hello Hermann,
Please create a ticket here https://cloudlinux.zendesk.com/hc/en-us/requests/new and technical experts will help you asap.
Thank you for contacting us.
Marketing Manager
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