Your cPanel server has issues - /var/lib/clamav
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  1. Shannon Plaquet
  2. Saturday, 06 June 2020
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Ever since the recent EasyApache update, I’ve had some odd issues with ClamAV. The packages appeared to have been replaced by Imunify ClamAV packages.

I wasn’t able to easily upgrade, via automated overnight update. I noticed that the ClamAV packages seemed to have been preventing the update, when manually running /scripts/upcp --force.

I tried updating ClamAV, but the new packages weren’t showing.

I then uninstalled the ClamAV plugin, via cPanel WHM interface, then ran the update. It made it through the update and also installed the latest cPanel ClamAV packages.

Everything appeared fine at that point, but now I’m receiving the “your server had issues” email with the following as being the problem.



Check cagefs mount points exists:
FAILED: There are missing mount points: ['/var/lib/clamav']



Has the latest version of ClamAV been relocated? If so, is there something that I should have done within Imunify and/or CloudLinux?
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  1. 09.06.2020 17:06:14
  2. # 1
Posts: 64
Joined: 17.08.2016
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Hello Shannon,
we do not use ClamAV in our products. Please open a support ticket here https://cloudlinux.zendesk.com/hc/en-us/requests/new so our specialist can help you asap.

Thanks in advance!
  1. 14.06.2020 02:06:38
  2. # 2
Juan Vega Accepted Answer
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Joined: 03.12.2020
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Could cloudlinux explain what the error means in the first place? I don't know who to escalate the issue with: Cloudlinux, cPanel or ClamAV?
  1. 15.06.2020 07:06:37
  2. # 3
Mark Dalton Accepted Answer
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Hi, Same issue. Interested in the answer!
  1. 15.06.2020 09:06:52
  2. # 4
Sergey Khristich Accepted Answer
Posts: 493
Joined: 20.05.2019
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Could cloudlinux explain what the error means in the first place? I don't know who to escalate the issue with: Cloudlinux, cPanel or ClamAV?

Hello Juan,
Thank you for reaching out! In this case, you can comment or remove /var/lib/clamav in the file /etc/cagefs/cagefs.mp
After that, update the cell using:

cagefsctl --force-update
cagefsctl -M

Let me know if you have any questions. Hope to hear from you soon.
Marketing Manager
  1. 16.06.2020 01:06:59
  2. # 5
Cameron Accepted Answer
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Joined: 03.12.2020
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Hello Juan,
Thank you for reaching out! In this case, you can comment or remove /var/lib/clamav in the file /etc/cagefs/cagefs.mp
After that, update the cell using:

cagefsctl --force-update
cagefsctl -M

Let me know if you have any questions. Hope to hear from you soon.


Thanks Sergey,

Found !/var/lib/clamav around line 50 and removed it. As a sidenote there was a lot of the following lines in that file which makes me think it's something to do with imunify360 + cloudlinux environments:

# next line is added by imunify360
# next line is added by imunify360
# next line is added by imunify360


For other people troubleshooting, my kernel is 3.10.0-714.10.2.lve1.4.74.el7.x86_64

I then ran the following to re-run the report:

cldiag --cron-check


My WHM server is configured to only email when there's an error and nothing came through this time so I'm assuming it's finally fixed!
  1. 16.06.2020 09:06:37
  2. # 6
Sergey Khristich Accepted Answer
Posts: 493
Joined: 20.05.2019
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Hello Cameron,
Thanks for following up! This has been fixed since version 4.8.4 https://blog.imunify360.com/imunify360-version-4.8.4-updated.
Thanks for the feedback.
Marketing Manager
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