CloudLinux OS Blog - What’s new in Support? Knowledge Base, suggested articles, feedback
CloudLinux OS Blog

What’s new in Support? Knowledge Base, suggested articles, feedback

What’s new in Support? Knowledge Base, suggested articles, feedback

If you’ve contacted our support recently, you might have noticed a few improvements:

The Knowledge Base has relocated to a better home

We have fully migrated all the Knowledge Base articles from the legacy site to our new customer support system, powered by Zendesk, with a more sophisticated Knowledge Base engine. Our old Knowledge Base now redirects to its new location and we hope that it will make it easier for you to find information.

Suggested articles help find answers instantly

You may have also noticed that the ticket creation form now displays suggested articles related to the issue you describe in your ticket. This ‘Suggested articles’ section is being populated dynamically, which might help you get an answer instantly, based on the contents of the provided subject.

support screen

 

We are eager to build the ultimate support system that will help you find answers to your questions in no time. We always strive to minimize the resolution time of the reported issues. We ask you to bear with us while we are working on these improvements as we continue creating new articles with useful information. We would also much appreciate your help in identifying the weak spots in our Knowledge Base.

Your feedback ‘vote’ helps to improve content

There is a feedback section at the bottom of each and every article - please let us know if an article you were referred to was useful for you. Please don’t hesitate to always send us a ticket if you find anything missing or incorrect or just not working as expected.

support screen

 

Your feedback is very important for us and your assistance in this is truly appreciated!

 

 

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Tuesday, 19 November 2019

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