Post updated on April 18th, 2017
Dear CloudLinux Customer,
I would like to share with you another upgrade CloudLinux is making as part of the “Out with the old, in with the new” initiative.
First, a bit of background. For years, our helpdesk tool allowed us to handle tens of thousands of support tickets that customers send us. No matter the type of requests, whether billing related questions or technical requests, our team is always there
to assist you.
The desire to make you, our customer, happier made us look for a better way of handling support requests. We’ve started researching the possibilities of better integrating our systems together in order to allow information to flow between our departments
in the fastest manner possible. We wanted the development tasks to be updated with new information faster while providing our development teams with a better look at what’s happening with our software on your servers, based on the support requests. We
wanted to know exactly what you are looking for when you send us your support requests, and to allow our development teams to send updates directly into the appropriate support tickets to help resolve them better.
Unfortunately, our plans became too ambitious for the helpdesk software we were using, and we needed a new solution. After a few months of research and testing, we have found a better option for our needs - Zendesk.
Zendesk will allow us to advance the level of support we provide by improving collaboration between our teams of specialists.
The main integration between the bug tracker and the helpdesk has already been completed. Soon, we will implement advanced integrations of other internal systems with this helpdesk software.
How to get support
Important: the old helpdesk will remain accessible, however, please DO NOT use it to update tickets starting from April 18th, 2017. The "SUBMIT A TICKET" option is no longer available. Please either email us all your comments and ticket updates, or signup for a new helpdesk account.
Contact information for submitting support requests:
The new online helpdesk interface is now available at cloudlinux.zendesk.com
You can signup for our new helpdesk here, and then "submit a request".
We have received a lot of great help from the friendly Zendesk support team, and we are confident we have made the right decision in choosing this customer support software. Please bare with us while we switch to the new Zendesk-powered helpdesk tool,
and we strive to make it as seamless for you as possible.
CloudLinux Support Manager