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If you tell us, we’ll make it better: rate our support efforts

If you tell us, we’ll make it better: rate our support efforts

To improve customer support, we listen to our customers, and we need your input!

We believe that anyone who used our helpdesk system has received at least one support performance survey e-mail upon the support ticket closure. Providing not only feedback on the ticket resolution, but also software suggestions will go a long way. We will listen.

Each and every survey comment is being reviewed by our support and management teams. We use this information to improve support and improve our software. It lets us notice things that would otherwise fall through the cracks.If you think of anything you’d like us to improve, whether it’s a product or a support team workflow, we are always ready for a constructive discussion.

Positive feedback? Negative feedback? Just a suggestion? A feature request? An idea?

Throw everything at us and we’ll be happy to become a better team, a better family, a better company.

If you recently contacted our support team I hope you take a minute to provide your feedback.

Thank you!

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Comments 43

Guest - Karl Fleming on Wednesday, 08 June 2016 08:00

At a technical level, the support is excellent. However, the way that the engineers and technicians interact with the clients on the support desk leaves a lot to be desired.

Perhaps this is a symptom of cultural differences, or perhaps we are revisiting the supposition that no geek is capable of normal communication.

Being a bit more than just respectful and polite to your users will not cost a huge amount of extra time, but will earn you HUGE favour with your user base. Remember, we are not all as technically gifted as you guys, if we were we probably wouldnt need your support in the first place, so .....be nice

At a technical level, the support is excellent. However, the way that the engineers and technicians interact with the clients on the support desk leaves a lot to be desired. Perhaps this is a symptom of cultural differences, or perhaps we are revisiting the supposition that no geek is capable of normal communication. Being a bit more than just respectful and polite to your users will not cost a huge amount of extra time, but will earn you HUGE favour with your user base. Remember, we are not all as technically gifted as you guys, if we were we probably wouldnt need your support in the first place, so .....be nice :)
Guest - Don Coeli on Wednesday, 10 August 2016 02:36

One thing I can say about their support....... TERRIFIC!
You can expect them to take action on your request within minutes (usually within 5mins) upon submission. A lot of times, they go out of their way to help you out. And most of the time (if not all), they get the issue resolved. Keep up the good work!

One thing I can say about their support....... TERRIFIC! You can expect them to take action on your request within minutes (usually within 5mins) upon submission. A lot of times, they go out of their way to help you out. And most of the time (if not all), they get the issue resolved. Keep up the good work!
Guest - Eugene on Saturday, 10 December 2016 17:33

I am very grateful that they provide good technical support which makes this software even better. I can have my issue resolve very fast at very timely method. And they are very friendly as well. Thank you again and thank you, Vladimir. Cheers

I am very grateful that they provide good technical support which makes this software even better. I can have my issue resolve very fast at very timely method. And they are very friendly as well. Thank you again and thank you, Vladimir. Cheers
Guest - Leith Campbell on Friday, 17 June 2016 00:05

I find the products and support to be fantastic. Everyone I've dealt with has been prompt, polite, and knowledgeable. I do find it somewhat difficult to keep up with all the products and the frequent though desirable updates. I would really like to see a dashboard to manage all the products and one-click updates.

I find the products and support to be fantastic. Everyone I've dealt with has been prompt, polite, and knowledgeable. I do find it somewhat difficult to keep up with all the products and the frequent though desirable updates. I would really like to see a dashboard to manage all the products and one-click updates.
Guest - Nico on Wednesday, 22 June 2016 19:37

Support is fantastic, I don't use it that often but needed it today, sadly only to discover there was a new iP and SSH key, so I didn't get it why they couldn't login. It would be great to receive email from such an important changes, after all we punch a hole to allow an iP to get access in the firewall.

For the rest keep up with the good work.

Support is fantastic, I don't use it that often but needed it today, sadly only to discover there was a new iP and SSH key, so I didn't get it why they couldn't login. It would be great to receive email from such an important changes, after all we punch a hole to allow an iP to get access in the firewall. For the rest keep up with the good work.
Guest - Nick on Tuesday, 28 June 2016 14:17

Although our issue was ultimately not with Cloudlinux, the support team were very helpful and went out of their way to try to find alternative solutions - well done!

Although our issue was ultimately not with Cloudlinux, the support team were very helpful and went out of their way to try to find alternative solutions - well done!
Guest - Wilson on Thursday, 30 June 2016 16:17

More than excellent support! Best support in the world!

More than excellent support! Best support in the world!
Guest - Mauro on Friday, 01 July 2016 13:55

Thanks Thanks!!!! Excellent Support! fast and very helpfull

Thanks Thanks!!!! Excellent Support! fast and very helpfull
Guest - Pere Vinyeta Obiols on Saturday, 02 July 2016 22:41

My answer to the support person after taking care of a lot of difficulties from my site has been:
"Thank you again Vladimir.
I don't know if I would be able to set it up without you.
I really appreciate it.
All the best".
I think that say all. The greatest support I have had!

My answer to the support person after taking care of a lot of difficulties from my site has been: "Thank you again Vladimir. I don't know if I would be able to set it up without you. I really appreciate it. All the best". I think that say all. The greatest support I have had!
Guest - Mohammed Saleem on Tuesday, 19 July 2016 05:14

Xcellent Support people! I'm very comfortable in using the product since I know that there is good people behind it.

Xcellent Support people! I'm very comfortable in using the product since I know that there is good people behind it.
Guest - Eugenio on Tuesday, 26 July 2016 06:26

As always an excellent and fast support service, thank you very much.

As always an excellent and fast support service, thank you very much.
Guest - Matt on Wednesday, 03 August 2016 09:01

Our support experience with CloudLinux was excellent. Response times were quick, the engineers polite, and were thorough and detailed in their resolution of the problem. They then explained so I understood (and explained again as I still didn't understand after the first time!). Zero complaints.

Our support experience with CloudLinux was excellent. Response times were quick, the engineers polite, and were thorough and detailed in their resolution of the problem. They then explained so I understood (and explained again as I still didn't understand after the first time!). Zero complaints.
Guest - Brian on Thursday, 04 August 2016 00:42

I have been given great technical support from CloudLinux; they are excellent to work with and provide quality responses. One suggestion I would offer to help eliminate problems is integrate a registry key plugin for control panels like cPanel so that it is easy to ensure the correct license key is updated on the server.

I have been given great technical support from CloudLinux; they are excellent to work with and provide quality responses. One suggestion I would offer to help eliminate problems is integrate a registry key plugin for control panels like cPanel so that it is easy to ensure the correct license key is updated on the server.
Guest - Patrick on Saturday, 06 August 2016 14:01

Hi there,
I am impressed by the service I got. The support agent dealt with my issue promptly. In addition, and what I regard as very important is the explanation of the solution used to solve the problem.

Thank you very much.

Hi there, I am impressed by the service I got. The support agent dealt with my issue promptly. In addition, and what I regard as very important is the explanation of the solution used to solve the problem. Thank you very much.
Guest - Plamen Vasilev on Sunday, 28 August 2016 08:53

For the first time I have to recourse to CloudLinux HelpDesk.
I was deeply impressed by the quick response and the correct guidance I received to solve my problem.

For the first time I have to recourse to CloudLinux HelpDesk. I was deeply impressed by the quick response and the correct guidance I received to solve my problem.
Guest - MarcoP on Sunday, 28 August 2016 11:52

Top class software and support!

Top class software and support!
Guest - Sergey on Monday, 12 September 2016 15:26

The best support I have ever seen in the last 10 years! 6 years of using CloudLinux and just this year had to go, in the end, all problems are solved in a short time! Congratulations, You are the best, keep it up! Bogdan, You say a special thank you! Sorry for my bad English Ребята Вы лучшие, ещё радует, что Вы мои земляки Одесса благодарна Вам за качество услуг за долгие годы, и отличный саппорт!

The best support I have ever seen in the last 10 years! 6 years of using CloudLinux and just this year had to go, in the end, all problems are solved in a short time! Congratulations, You are the best, keep it up! Bogdan, You say a special thank you! Sorry for my bad English :) Ребята Вы лучшие, ещё радует, что Вы мои земляки :) Одесса благодарна Вам за качество услуг за долгие годы, и отличный саппорт!
Guest - Александр on Tuesday, 13 September 2016 21:17

Бесспорно отличное обслуживание и моментальное решение технических вопросов.

Бесспорно отличное обслуживание и моментальное решение технических вопросов.
Guest - MOHD FUAD ISHAK on Saturday, 08 October 2016 11:13

all staff are friendly, very helpful & fast respond

all staff are friendly, very helpful & fast respond :D;)
Guest - Paul on Monday, 10 October 2016 04:35

Great persistence even when I made mistakes providing access to the server. Excellent patience, and good knowledge of the docs so that we can apply them to our server needs. Thank you CloudLinux!

Great persistence even when I made mistakes providing access to the server. Excellent patience, and good knowledge of the docs so that we can apply them to our server needs. Thank you CloudLinux!
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