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CloudLinux old helpdesk system data leak

Due to the misconfiguration of our old helpdesk system after a server reboot, during the period of August 5th to August 21st, 2018, some attachments from old helpdesk systems were indexed by the Google search engine (according to our server access logs, no other search engine indexed those pages). Less than 250 documents were affected.

We have notified everyone who has been affected by the data leak via email on August 28th, 2018. We have rectified the issue - documents are no longer available, and we removed them from the Google cache as well.

The old helpdesk system was decommissioned more than a year ago and was used exclusively as a 'reference' database for our support staff.

We are truly sorry about the inconvenience it might have caused to some of our customers, and we will do our best to make sure it will never happen again. If you have any questions or concerns, please do not hesitate to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

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